This page summarizes the delivery, cancellation and refund terms for the generation subscription and digital services purchased on Oxava. For detailed provisions, see the Distance Sales Agreement.
1. Delivery
Oxava is a digital service; no physical product is shipped. The moment payment is approved, your subscription access is activated and the included generation rights are added to your account. Delivery occurs instantly and electronically.
2. Subscription Cancellation
You can cancel your subscription at any time from your account panel. Cancellation takes effect at the end of your current paid period; your access continues until then. Automatic renewal stops at the end of the period.
3. Generation Right and Fee Refunds
Since the subscription service and the included generation rights are provided digitally at the moment of purchase, the fees for used generation rights and for the current subscription period are non-refundable. This follows from the legal exception for instantly performed digital services.
4. Failed Generations
For generations that cannot be completed due to a technical error, the generation right used is automatically restored to your account; you do not need to file a separate request.
5. Right of Withdrawal
Under Article 15 of the Regulation on Distance Contracts, services performed instantly in the electronic environment are an exception to the right of withdrawal. Since the service begins to be provided at the moment of purchase, no right of withdrawal applies. For details, see Distance Sales Agreement.
6. Contact
For cancellation or refund requests, contact us at: info@oxava.co · 0544 634 36 36